About Healthlottery: Supporting Local Health Causes
Healthlottery channels money from every lottery ticket straight into health projects across Great Britain. This page explains who runs the operation, where the money goes, and how to reach the team behind it.
Table of contents
Who is Healthlottery?
Healthlottery is a Great Britain society lottery. The Health Lottery ELM Limited promotes and manages the draws on behalf of The Health Lottery Foundation, whose correspondence address is Northern & Shell Building, 10 Lower Thames Street, London EC3R 6EN. Sources at sistersites.org.uk state The Health Lottery is operated by Northern and Shell.
The operator holds a licence from the UK Gambling Commission under Account number 26057, with licence numbers 000-026057-R-309179 and 000-026057-N-309180. That licence covers lottery activity in Great Britain and means the operation answers to one of the strictest gambling regulators in the world.
The structure works like this:
- Promoter: The Health Lottery ELM Limited runs the draws and online platform at healthlottery.co.uk.
- Society: The Health Lottery Foundation (PO Box 8109, Daventry, NN11 1JA; Promoter: Delva Patman) is the beneficiary body.
- Regulator: The UK Gambling Commission oversees both.
The mission is direct: sell lottery entries at £1 each and push a fixed share of every ticket into local health causes. Player safety sits alongside that mission, with deposit limits, time-outs and self-exclusion built into every account, backed by GAMSTOP, BeGambleAware, Gamblers Anonymous and GamCare.
How does Healthlottery support health causes?
Healthlottery allocates 20% of every lottery draw ticket and online scratchcard purchased to good causes. Across all games, 34% of spend goes on prizes, according to the operator’s published payout report. To date, £137,774,474 has been raised for communities across Great Britain.
That 20% allocation is fixed — it applies whether a player buys a single £1 line for The Big Win or plays an online scratchcard. The money flows through The Health Lottery Foundation to health projects at a local level rather than into one central pot.
The types of health causes supported focus on community-level wellbeing: projects tackling health inequalities, supporting local initiatives, and funding grassroots work that larger national schemes often miss. Distribution reaches communities right across Great Britain, so a ticket bought in one region helps fund causes in areas that need it most.
Players who want to check draw outcomes alongside this funding story will find them on our results page: Healthlottery results.
How does the Healthlottery lottery model work?
Healthlottery runs draws for its flagship game, The Big Win, normally held Tuesday to Saturday, with sales closing at 19.45 on each draw day. Tickets cost £1 per entry. Winning numbers are selected using an approved random number generator, so every line has a fair, independently verifiable chance.
The prize structure follows a deliberate balance:
- 34% of spend across all games goes on prizes.
- 20% of every ticket goes to good causes.
Wednesday and Saturday entries add extra value: each one includes a free entry into the Free Prize Draw with a prize of at least £100,000.
Subscriptions keep regular players in every draw without manual purchases. Three tiers exist — Superdraw VIP at £6.75 a month for one line, Big Win Classic VIP at £17.00 a month, and Big Win All Draw VIP at £23.75 a month — each up to a maximum of 3 lines, paid by monthly Direct Debit or recurring debit card payment. Standard play is funded by debit card.
New players receive a welcome bonus: 50% up to £1. Free tickets won through the lottery cannot be used to enter the All or Nothing, Quickwin or online scratchcards, and Prize Tickets must be used within 180 days of being issued. A ticket prize can be entered into a draw of the player’s choice, up to 5 weeks in advance for online players. Special Offer Abuse — such as opening multiple accounts to obtain a welcome bonus several times — may result in any bonus, offer or promotion being denied, withheld or withdrawn, or the account closed.
Transparency runs through the model: licence numbers are published, payout percentages are reported, and full conditions sit in our breakdown of the operator’s rules: Healthlottery terms and conditions.
How can you contact Healthlottery?
Healthlottery offers two direct support channels: phone on 0330 390 22 89, available 09:00 to 17:30 Monday to Friday, and email at help@healthlottery.co.uk. Account holders manage most tasks themselves in My Account — including withdrawals via My Wallet, which require the account password and return funds to the registered debit card.
For correspondence, write to The Health Lottery Foundation at Northern & Shell Building, 10 Lower Thames Street, London EC3R 6EN, or PO Box 8109, Daventry, NN11 1JA. Media and partnership inquiries should go through the same postal addresses or the support email, marked for the attention of the relevant team.
Complaints follow a clear route: raise the issue with customer support first by phone or email, keep the account username — always the email address used at registration — to hand, and escalate in writing if the response does not resolve the matter. The UK Gambling Commission licence (Account number 26057) requires the operator to maintain a formal complaints process.
Frequently asked questions about Healthlottery
Who operates Healthlottery?
The Health Lottery ELM Limited promotes and manages the draws on behalf of The Health Lottery Foundation. Sources at sistersites.org.uk state The Health Lottery is operated by Northern and Shell. The Foundation’s correspondence address is Northern & Shell Building, 10 Lower Thames Street, London EC3R 6EN.
How much of my ticket price goes to health causes?
20% of every lottery draw ticket and online scratchcard purchased goes to good causes. Separately, 34% of spend across all games goes on prizes, per the operator’s published payout report. So far, £137,774,474 has been raised for communities across Great Britain.
What types of health projects does Healthlottery fund?
Healthlottery funds community-level health causes across Great Britain, with money channelled through The Health Lottery Foundation to local projects. The focus is grassroots health and wellbeing work — supporting initiatives that address health needs at a local level rather than large national programmes.
Is Healthlottery licensed and regulated in the United Kingdom?
Yes. The Health Lottery ELM Limited is licensed and regulated in Great Britain by the UK Gambling Commission under Account number 26057, with licence numbers 000-026057-R-309179 and 000-026057-N-309180. Players must be 18 or over with a GB bank account and GB address.
How can I contact Healthlottery customer support?
Call 0330 390 22 89 between 09:00 and 17:30 Monday to Friday, or email help@healthlottery.co.uk. Postal correspondence goes to Northern & Shell Building, 10 Lower Thames Street, London EC3R 6EN. Have the registered email address ready — that is the account username.
Read the full picture on this independent website, then visit the operator to open an account and put 20% of every ticket towards local health causes.